FAQs

Where is OnOff_Vintage sending from?

OnOff_Vintage ships its orders from the Canary Islands , a territory with a special tax regime.


Do you ship to all of Spain and Europe?

We only ship to:

  • Canary Islands
  • Peninsular Spain
  • Countries of the European Union


Is VAT included in the price?

It depends on the destination and the order amount:

  • Peninsular Spain and the European Union
    • Orders ≤ €150 : Import VAT is included in the price (IOSS scheme).
    • Orders > €150 : Import VAT and any applicable dispatch costs are not included and must be paid upon receipt of the order.
  • Canary Islands
    • Import VAT is not applied under any circumstances.


Will I have to pay anything when I receive my order?

Only on orders shipped to mainland Spain or the EU with a value exceeding €150 .
In that case, the carrier or customs may request payment of the corresponding VAT and management fees.


Does OnOff_Vintage cover customs fees?

No. Costs arising from taxes or customs clearance on orders over €150 are the responsibility of the customer.


Could there be delays due to customs?

Yes. Customs procedures can affect delivery times and are beyond OnOff_Vintage's control.